Our Mission

Macondo was built from the ground up as an equipment/cloud system broker. Our mission is to engineer, integrate and support UCaaS services that allow our customers to adapt and thrive in a competitive landscape where streamlined communication is the key to survival. Our engineers cut their teeth in the premise based world of PBX’s and servers and understand how best to transition organizations to more powerful, less costly cloud service alternatives.

By contrast, traditional telecom VARs and system integrators are addicted to selling equipment heavy premise based systems. We know this first hand because we did it for 7 years at Quagga. Installations are complex and time intensive so payroll is inflated with project managers and technicians. Salespeople are compensated primarily on commission and need the big ticket capex deals. Vendor relationships are tangled webs of rebates and special bids that require entire departments to manage. Trucks need to roll in given geographies to support expensive customer maintenance contracts that help keep the lights on. It’s an extremely cash intensive business and one that simply can’t be transitioned to an MRR (monthly recurring revenue) model.