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About Us

Welcome to Macondo


The Revolution Will Be Hosted.
  

What We Do

Macondo is a National equipment and cloud broker, providing best in breed communication services to resellers and end users. We provide solutions and related services for (1) hosted unified communications and collaboration, (2) contact center and customer experience management, and (3) networking. We service large enterprises, midmarket companies, small businesses and government organizations across the country. Our state of the art asset recovery/refurbishing center in Wharton NJ allows us to help ease our customers’ transition to a more efficient and powerful cloud service alternative.

  

Who We Are

Our corporate DNA traces back to Quagga – a perennial Inc. Magazine Top 500 fastest growing company that was Avaya’s largest platinum partner in the western US. In 2010, Quagga was acquired by Fortune 500 company PAETEC out of Rochester NY, which was itself acquired by telecom giant Windstream the following year. Macondo was created when Windstream sold off a division of its $300M system integration business unit to an ownership group comprised of 5 former executives of the firm.




Our Mission

 

Macondo was built from the ground up as an equipment/cloud system broker. Our mission is to engineer, integrate and support UCaaS services that allow our customers to adapt and thrive in a competitive landscape where streamlined communication is the key to survival. Our engineers cut their teeth in the premise based world of PBX’s and servers and understand how best to transition organizations to more powerful, less costly cloud service alternatives.

By contrast, traditional telecom VARs and system integrators are addicted to selling equipment heavy premise based systems. We know this first hand because we did it for 7 years at Quagga. Installations are complex and time intensive so payroll is inflated with project managers and technicians. Salespeople are compensated primarily on commission and need the big ticket capex deals. Vendor relationships are tangled webs of rebates and special bids that require entire departments to manage. Trucks need to roll in given geographies to support expensive customer maintenance contracts that help keep the lights on. It’s an extremely cash intensive business and one that simply can’t be transitioned to an MRR (monthly recurring revenue) model.

 

Our Name

Macondo is the fictional town steeped in magic and revolution at the heart
of Gabriel Garcia-Marquez’s Nobel prize winning masterpiece “100 Years of Solitude.”

The Revolution Will Be Hosted. We invite you to be our guests.


Plantronics
Avaya
Polycom
RingCentral
Lifesize
Cisco
Nortel
Plantronics
Avaya
Polycom