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Plantronics Manager Pro. Gain insights, simplify headset adoption, and troubleshoot and respond to individual needs with no interruptions to the customer experience, all from one place. E-mail us to find out more information.
THE ECONOMICS AND ERGONOMICS OF HEADSETSDid you know that using a headset can improve your health and the health of your company? It’s true.We live in a global economy, with more and more people working remotely. Call centers exist all around the world. As a result, the average time spent talking on the phone to clients, customers and/or [...]
Our last blog talked about how to maintain a positive work culture. One way we accomplish this is by having Dash – Macondo Networks’ mascot and “therapy dog” -- visit the New Jersey office. While some people rely on a therapy peacock, Macondo relies on Dash, a 17-pound golden doodle. When things get busy or challenging at work, [...]
1. SMALL BUSINESSES BUILD RELATIONSHIPS. A small business develops a personal relationship with its clients and is able to provide great service because it knows its customers’ needs, wants and history. Customers are never just a number. You, the customer, are treated like a friend or family member. 2. SMALL BUSINESSES VALUE CUSTOMERS. You work directly with key decision makers, such [...]
Macondo is a National equipment and cloud broker, providing best in breed communication services to resellers and end users. We provide solutions and related services for (1) hosted unified communications and collaboration, (2) contact center and customer experience management, and (3) networking. We service large enterprises, midmarket companies, small businesses and government organizations across the [...]