1. SMALL BUSINESSES BUILD RELATIONSHIPS.
A small business develops a personal relationship with its clients and is able to provide great service because it knows its customers’ needs, wants and history. Customers are never just a number. You, the customer, are treated like a friend or family member.
2. SMALL BUSINESSES VALUE CUSTOMERS.
You work directly with key decision makers, such as owners and managers. In larger companies, there are layers of managers and/or supervisors who are out of touch with day-to-day operations and client needs. In a small business, the key decision makers have expertise that can help you make better buying decisions for your organization.
3. SMALL BUSINESSES ANSWER THE TELEPHONE.
You will never get caught up in an endless loop of automated computer prompts that wastes your time and money. Many large companies outsource customer service and customers will be referred to a person who is not familiar with your business. Want to speak to a person who knows what’s going on? In a small business, that’s never a problem.
4. SMALL BUSINESSES PROVIDE EXTRA VALUE AT A COMPETITIVE PRICE.
A small business makes personalized and exceptional customer service a priority. Hands-on attention to detail results in recognition for quality and a loyal customer base. Because small businesses build relationships and value their customers, they provide benefits and support services that make their price more attractive and an excellent deal.
5. SMALL BUSINESSES RESOLVE ISSUES QUICKLY.
A small business does not have burdensome procedures and can make decisions and implement changes faster than larger organizations. In big companies, there are many levels of employees and internal procedures that often frustrate customers. There are no excuses in a small business. If you have a problem with a product or service, it will be addressed and resolved quickly!