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InContact

InContact Contact Center


  Delivered via the cloud as Software as a Service (SaaS)   Easily add functionality as you need it   No need to buy, maintain or upgrade hardware   Pay only for what you use each month   Automatic software updates at least twice annually   Support multiple contact centers, including at-home agents   99.99% availability SLA

Macondo's virtual contact center software helps contact centers increase market share and profitability. You’ll get an award-winning cloud solution that doesn’t require expensive hardware or software. Start with ACD and IVR, the building blocks of our platform, and add customer feedback, CRM/ CTI integration, dialers, quality management, workforce optimization and management, reporting and analytics, as needed


Details

  Contact center management software delivered via the cloud as Software as a Service (SaaS).

Eliminate expensive, upfront investments in contact center solutions. Macondo's platform runs in the cloud as Software as a Service (SaaS) which means reduced IT maintenance costs, no hardware or software investment, and the ability to scale service up or down as needed.

  Easily add functionality to the inContact Cloud Contact Center Platform as you need it.

Multi-Channel ACD and Speech-Enabled IVR are the two building blocks of our cloud based contact center platform. Based on your needs, you can add CRM and CTI Integration, ECHO Customer Feedback, Predictive Dialer, Reporting & Analytics, Workforce Optimization, Quality Management, Workforce Management, Network Connectivity, and Disaster Recovery.

  No need to buy, maintain, or upgrade hardware.

Since our contact center application runs in the cloud, there’s no need to buy, maintain or upgrade hardware. Whether you have an outbound or inbound contact center, you will save on capital expenditures while reducing your IT maintenance costs.

  Pay only for what you use each month.

Macondo's pay as you go billing model means that you only pay for what you use. You can also scale services up and down as needed, which eliminates paying for unnecessary staff. Need quick scalability during the peak holiday season? With our cloud contact center software, you can increase or decrease agent seats seamlessly.

 

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