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Return Policy

30 Day Money Back Guarantee

The quality of our products is guaranteed. You may return or exchange items in their original condition and packaging within 30 days.

 

How do I return a product?

Step 1 - Call or email us

Start your return by calling us at 844-622-6636 or emailing sales@macondonetworks.com for an RMA# (Return Merchandise Authorization Number).

Step 2 - Pack Carefully

Please secure all returns and exchanges in the original manufacturer's packaging and box with all accessories and manuals. We recommend double boxing your return by securing the manufacturer's box inside of another box designed for shipping. A safely packaged and complete return is less likely to incur a restocking fee. Be sure to remove or cover any old shipping labels on the shipping box.

Step 3 - Ship the item back to us

Please ship your return to the address provided with your RMA#. We recommend using an insured and trackable shipping method as we cannot be responsible for anything lost or damaged on its way back to us. If you received a shipping label with your RMA#, affix the label to the outside of your shipping box and drop it off at the designated drop-off location.

After your return is received, we'll refund your original payment (less any return or restocking fees if applicable*). Refunds are issued to the original method of payment or issued as credit on account.

 

What if my product is defective?

Eligible products that are deemed to be defective during our 30 day guarantee may be exchanged for a new, working unit. We are happy to help you obtain warranty service through the manufacturer after the 30 day return period has expired.

 

What if my product is damaged?

If your product arrives damaged, please call us right away at 844-622-6636. Shipping damage must be reported within 1 business days of delivery to ensure a replacement or refund can be issued. 

 

Return Fees

Restocking Fees: In the event merchandise is not returned in its original condition or packaging, was previously installed, is missing parts, has a missing or different serial number from the one shipped, or is damaged during return shipment due to improper packing, a partial refund may be given or the return may be refused.

Refused Shipments: Packages refused for any reason other than shipping damages will be subject to return fees.

Cancelled Orders: Once an order is shipped, it cannot be cancelled. Please contact us at 844-622-6636 for an RMA#. 


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